Policies
For your reference
House Rules
Terms & Conditions
Privacy Policy
House Rules
Welcome to Soul Moon
Hello and welcome to your sanctuary!
We have created this space for peace, relaxation, connection, and self-discovery. We invite you to slow down, reconnect with yourself, and immerse yourself in the tranquil atmosphere of our lakeside retreat.
To ensure your stay - and the stay of those after you - is harmonious, we kindly ask you to follow these simple house guidelines.
Guest Services
We are here to help make your stay comfortable, nourishing, and memorable. If you would like to arrange any of the following services, please speak directly with our Villa team.
Ayurvedic Massage Services
Our Ayurvedic massage menu is available in your room for you to explore at your leisure.
Feel welcome to book your preferred treatment directly with our Villa Team once you arrive.
Our Ayurvedic treatments are offered to support relaxation, restoration, and overall wellbeing.
Lunch & Dinner Services
Our wonderful holistic cook is available to offer nourishing set-menu lunches at USD $10 per set.
If you require dinner, our Village Mother, Sarojini, can be arranged to prepare traditional Sri Lankan rice and curry dishes, lovingly prepared in the traditional way.
Our cook is also happy to discuss dietary preferences and requirements with you in advance.
Please speak with our Villa Team to arrange your meals.
Laundry Services
Our villa does not have an onsite laundry facility for guests, as the laundry area is reserved for our staff.
However, our village mother, Sarojini, is happy to offer laundry services at an affordable fee.
Please speak with our Villa Team to arrange the service.
Transfers & Tours
Our Villa Manager, Pradeep, provides our guests with reliable and safe airport transfers, local transportation, and personalised tour services. Whether you require an airport transfer, a day trip, or assistance discovering the surrounding area, we are happy to help arrange it for you.
Please enquire directly with our Villa Team for further information and a quote.
Local Favourites
Would you like to explore the area? Our Villa Team will be happy to share recommendations for local restaurants, cafés, yoga shalas, beaches, cultural experiences, and places worth discovering around Ahangama and the Southern Coast.
Infinity Pool & Jacuzzi
Our infinity pool with Jacuzzi is a place to unwind, refresh, and take in the serenity of the lake.
- Use the pool and Jacuzzi at your own risk. There is no lifeguard on duty.
- Please do not bring glass into the pool area.
- Please do not run or dive around the pool.
- Children should be supervised around the pool and outdoor areas at all times.
- Please help us keep the pool and surrounding area tidy and tranquil.
Children
Children are warmly welcome at Soul Moon. For their safety, please supervise children at all times, particularly around the infinity pool, Jacuzzi, gardens, and lakefront areas.
Environment & Power
At Soul Moon, we strive to live gently and responsibly alongside the environment. Our villa operates partly on solar power, and we kindly ask guests to use energy and water thoughtfully.
Electricity
- Please avoid using several high-energy appliances at the same time, such as hair dryers, kettles, and air-conditioning.
- Please switch off lights, air-conditioning, and appliances when they are not being used.
- Solar power availability can vary depending on weather and sunlight.
During Electricity Shortages
Occasionally, there may be electricity shortages or interruptions in Sri Lanka. During these times, our backup generator will support essential electricity needs, but it will not support the air-conditioning.
We invite you to experience one of the simple pleasures of lakeside living during these moments. Please use the fans or mosquito nets provided in your room, open the windows, and allow the refreshing breeze from Koggala Lake to flow through.
It is a lovely opportunity to slow down, switch off, and reconnect with the rhythm of nature.
Hot Water
Our hot water system is powered 100% by solar energy, reflecting our commitment to sustainable living.
The water can become very hot, particularly after a sunny day. Please be mindful when first turning on the hot water and adjust the temperature gradually before entering the shower.
Filtered Drinking Water
We provide filtered drinking water for our guests throughout your stay.
Our filtered water station is located on the Kitchen Island. Please feel free to refill the water jug provided in your room whenever needed. We encourage you to use our filtered water station rather than purchasing unnecessary single-use plastic bottles. This small step helps us reduce waste and care for the environment we call home.
Water Conservation
Please be mindful of your water usage - every drop counts in our sanctuary.
We kindly ask you to avoid unnecessary water use and let our Villa Team know if you notice any leaking taps or plumbing issues.
Respect the Space
Soul Moon is both a private home and a retreat for our guests.
We kindly ask you to treat the villa, its furnishings, and surrounding spaces with the same care and respect you would give your own home.
- Please treat all furniture, furnishings, and villa amenities with care.
- Please do not move heavy furniture without speaking with our Villa Team.
- Please switch off air-conditioning when leaving your room.
- Please use the bins provided and help us keep the villa and gardens tidy.
- Please do not leave food or food waste exposed, as this may attract insects or animals.
- If anything is accidentally damaged or requires attention during your stay, please let our Villa Team know as soon as possible so we can assist you.
Quiet Hours
Please be mindful of noise, particularly in the early mornings and late evenings.
Quiet hours: before 8:00 a.m. and after 10:00 p.m.
During these hours, we kindly ask you to keep music, conversations, and other sounds at a considerate level.
Our On-Site Team
We kindly ask guests to respect their privacy and personal space, just as they respect yours. Our team is available to assist you whenever needed.
Your Private Retreat
When you book a stay at Soul Moon, the villa and its guest spaces are yours to enjoy privately, unless you have specifically booked a shared retreat experience.
Day Visitors
For the security, privacy, and tranquillity of all guests, only registered guests are permitted on the property. Please do not invite outside or day visitors without prior approval from the Villa Host.
Smoking
Smoking is permitted outside only. Please dispose of cigarette butts responsibly and never leave them in the garden or surrounding natural areas.
Soul Moon Belongings
All decorations, paintings, artworks, handcrafted pieces, books, and other items within the villa are the property of Soul Moon Retreat.
We kindly ask that you appreciate these pieces during your stay, but please do not remove or take any items from the property without prior consent.
Any items removed without permission may incur a replacement or associated charge.
Living Alongside Nature
One of the unique aspects of Soul Moon is sharing our home with the wildlife that inhabits the area around Koggala Lake.
Our Monkey Visitors
Monkeys occasionally come to visit our property and, being naturally curious, may sometimes try to enter our spaces.
- Please keep your doors and windows closed when your room or villa is unattended.
- Please do not leave food near open windows or doors.
- Please do not feed the monkeys.
You are welcome to observe them from a safe distance and allow them to remain in their natural habitat.
Respecting Our Trees
Our property features several striking coconut trees, including some that extend towards the lake and form an integral part of the landscape. For your safety, and as a gesture of respect for nature, we kindly ask you to refrain from climbing the trees. Instead, we invite you to pause beneath them, appreciate their presence, and admire the way they frame the lake.
Koggala Lake
Soul Moon sits beside Koggala Lake, a freshwater lake connected to the sea.
The lake is an important part of our surroundings and local ecosystem. For your safety, please do not swim in the lake. We invite you to enjoy the lake from our pier and outdoor spaces, take in the sunset, and appreciate the changing colours and movement of the water.
Caring for Our Natural Surroundings
- Avoid littering in the garden, lake, or surrounding areas.
- Respect local wildlife and do not feed the animals.
- Help us reduce unnecessary plastic and waste.
- Please leave plants, trees, and other natural features undisturbed.
- Be mindful of the environment when spending time around the lake and outdoor areas.
We encourage you to wander through the labyrinth meditation garden, take your time, and experience the gardens as a place for quiet reflection.
Health & Safety
- A first aid kit is available on-site. Please ask our Villa Host if you need assistance.
- We are surrounded by tropical gardens and a lakeside environment, so mosquitoes may be present, particularly around dusk and after rain.
- Please use the mosquito repellent provided and take any personal precautions you normally use.
- Please take care around the pool, lakefront, trees, and other outdoor areas.
Parking
Limited parking is available on-site. If you are arriving with a vehicle, please let us know in advance so we can assist with parking arrangements.
Arrival and Departure
Our standard check-in time is 3:00 p.m. to 8:00 p.m. If you need to arrive outside these hours, please let us know in advance so we can make suitable arrangements. Our check-out time is 11:00 a.m. We kindly ask you to depart by this time so that our team can prepare the villa for incoming guests.
A Gentle Invitation
Above all, we invite you to slow down and experience the essence of Soul Moon.
Listen to the gentle movement of the lake, watch the colours change across the water at sunset, feel the tropical breeze, wander through the labyrinth meditation garden, enjoy nourishing food, take a moment beside the water, and give yourself permission to simply be.
Thank you for helping us preserve Soul Moon as a place of peace, wellness, and wholeness.
We wish you a restful, nourishing, and memorable stay.
Welcome Home to Soul Moon
Terms and Conditions
Minimum Stay
Season - Minimum Nights
- Christmas & New Year (20 December – 31 January): Minimum 4 nights
- Peak Season (1 February – 31 March; 1 July – 31 August; 1 November – 20 December): Minimum 2 nights
- Off-Peak Season (1 April – 30 June; 1 September – 31 October): Minimum 1 night
Taxes
All applicable taxes are included in your booking price.
Payment Policy
A 50% deposit is required at the time of booking to confirm your reservation. The deposit can be paid securely by credit card through our Stripe Portal. The remaining 50% accommodation balance is required in full at check-in. At check-in, you may choose to pay by credit card or cash. If you prefer to pay by credit card, please let the Villa Team know and we will arrange an online payment request through our Stripe Portal and send it to your email. At check-out, we will provide a bill for any additional services and meals ordered during your stay. These can also be paid by credit card through the Stripe Portal or cash directly to your Villa Team. We kindly ask that all outstanding charges are settled before departure.
Booking & Invoice Process
Please submit a booking request for your preferred dates.
Once your request is received, we will send you a payment request.
Your booking is confirmed once the deposit has been received. You will have 48 hours from the time the payment request is issued to complete the payment.
If payment is not received within this time, the request will expire and the dates may be released for other guests.
Cancellation Policy
Free cancellation up to 30 days before arrival.
50% charge for cancellations made 15–30 days before arrival.
100% charge for cancellations within 14 days of arrival, no-shows or early departure.
Your Arrival & Departure
Soul Moon Retreat
Arrival: 3:00 PM – 8:00 PM
If you need to arrive outside these hours, please let us know in advance and we will do our best to assist.
Departure: 11:00 AM
During Your Stay
Ayurvedic Massage Services
Our Ayurvedic Massage Services are available 8:00 AM – 6:00 PM.
To help us provide a more personalised and intentional treatment, we kindly ask guests to complete an online health questionnaire and consent form prior to their treatment.
Linen & Towels
Bed linen, bath towels and pool towels are provided.
For stays of three nights or more, linen is refreshed every three days.
Meals & In-House Cook
A nourishing daily breakfast is included with your stay.
Our holistic cook provides a nourishing set-menu lunch at USD $10 per set.
Our Village Mother, Sarojini, can prepare traditional Sri Lankan rice and curry for dinner by arrangement.
Please speak with your Villa Team to arrange meals and let us know of any dietary requirements.
Smoking
Smoking is kindly requested outside only.
Please dispose of cigarette butts responsibly and help us keep the retreat clean and comfortable for everyone.
Pets
We love animals, however, pets cannot be accommodated at Soul Moon Retreat. Thank you for your understanding.
Events
Weddings, parties and special events require prior approval from the owner. Additional charges may apply.
Please speak with us before your booking if you are planning a special gathering.
Environment & Power
Soul Moon operates partly on solar power and has limited energy capacity.
We kindly ask guests to use electricity thoughtfully and avoid using multiple high-energy appliances at
the same time.
During electricity shortages, our backup generator does not support air conditioning. Fans and mosquito nets are provided, allowing you to enjoy the gentle lake breeze.
Hot Water
Hot water is powered 100% by solar energy and may be very hot when first turned on.
Please adjust the temperature gradually and take care when showering.
Filtered Drinking Water
Filtered drinking water is provided for your stay.
The filter station is located on the Kitchen Island. Please feel free to refill the water jug provided in your
room.
Our Shared Sanctuary Agreement
Respect the Space & Each Other
Soul Moon is a place for rest, connection and self-discovery.
We kindly ask guests to keep noise to a minimum before 8:00 AM and after 10:00 PM.
Only registered guests are permitted at the retreat unless prior approval has been arranged with the team.
We ask you to treat the villa, furnishings, artwork and amenities with care.
Soul Moon Belongings
All decorations, artworks, handcrafted pieces, books, crystals, candles, décor and other items are the
property of Soul Moon Retreat. Please enjoy and appreciate these pieces during your stay, but kindly do not remove any items without permission.
All items removed or damaged during your stay will incur a fee.
Pool Safety & Enjoyment
The infinity pool and Jacuzzi are not fenced.
Please use the pool at your own risk. There is no lifeguard on duty.
Children must be supervised at all times around the pool.
For everyone's safety, please do not bring glass, run or dive in the pool area.
Cleaning
End-of-stay cleaning is provided.
We kindly ask guests to leave the accommodation reasonably clean and tidy and to treat the space with care.
Should additional cleaning, repair or maintenance be required due to excessive mess, damage or misuse, an additional charge may apply.
Laundry
The laundry room is reserved for staff and is not accessible to guests.
Our Village Mother, Sarojini, offers a paid laundry service for guests.
Please speak with your Villa Host if you would like to arrange this service.
Health & Safety
A first aid kit is available on-site. Please ask your Villa Host if you require access to it.
Mosquitoes may be present, particularly around dusk and after rain. Repellent is provided, and we encourage guests to take appropriate personal precautions. Children must be supervised at all times, particularly around the pool and lakeside areas. Guests are responsible for the safety and supervision of children during their stay. Soul Moon Retreat does not accept responsibility for accidents or injuries resulting from inadequate supervision.
Swimming in Koggala Lake is not permitted.
For your safety, please do not climb the coconut trees.
Monkeys may occasionally visit the property.
Please keep windows and doors closed when unattended and kindly do not feed them.
Privacy Policy
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number
- Booking details and preferences
- Payment information (processed securely through our booking platform)
How We Use Your Information
- To process your booking and payment
- To communicate with you about your stay
- To send you updates, offers, or newsletters (with your consent)
- To improve our services
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist with bookings and payments
- Local authorities if required by law
Data Security
We implement reasonable security measures to protect your personal information. However, no internet transmission is 100% secure.
Cookies
Our website uses cookies to improve your browsing experience. You may disable cookies through your browser settings.
Third-Party Links
Our website and app may contain links to third-party sites. We are not responsible for their privacy practices.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Updates to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page.
Contact Us
For privacy-related questions, please contact us at info@soulmoonretreat.com
